Privacy Policy

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At TrustDi, we deeply value the trust you place in us. Safeguarding your personal information is not merely a priority; it is a fundamental aspect of our ethical standards. We are committed to protecting your privacy and handling your personal information with care and respect.

 

1. Consent

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By accessing and utilizing our website, trustdi.vn, you inherently agree to the collection and usage of your personal information as outlined in this policy. Should you disagree with any aspect of this Policy, you retain the right to cease providing us with personal information and may utilize the options outlined in section 7 below.

 

We reserve the right to modify and augment this policy to enhance its efficacy at any given time. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information and to ensure you can exercise your rights in managing your personal information.

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2. Purpose of Collection

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We collect personal information solely for the following purposes:

 

• Order Processing: Facilitating the management of your orders to ensure efficient service.

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• Customer Services: Addressing your inquiries, complaints, and feedback to enhance your experience.

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• Personalization: Utilizing collected data to improve user experience and tailor our services to meet your individual needs.

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• Security: Implementing measures to prevent fraudulent activities and protect the interests of all parties involved.

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• Legal Compliance: Collecting, storing, and providing personal information as mandated by competent state agencies to comply with legal requirements.

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3. Scope of Collection

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We gather personal information through two primary channels:

 

• Direct Provision: Information you provide directly on trustdi.vn, including but not limited to details submitted in the Order Form.

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• Interactions: Usage of cookies and other tracking technologies to enhance your interaction with our website.

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TrustDi is fully compliant with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

 

• GDPR Compliance: We ensure that all personal data collected through our website is acquired lawfully, under strict conditions, respecting the rights of data subjects, and protecting against misuse.

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• CCPA Compliance: We acknowledge and uphold the rights granted to California consumers, including the rights to access their personal information and request its deletion.

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4. Storage Duration

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We store customer personal information on our servers until an explicit request for deletion is made. All personal information is securely stored in compliance with the regulations outlined in Article 16 of the DECREE ON PERSONAL DATA PROTECTION No. 13/2023/NĐ-CP issued by the Government of Vietnam.

 

5. Non-Disclosure of Customer Personal Information

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We uphold a strict policy of not renting, selling, or otherwise disclosing your Personal Information to unrelated third parties without your explicit consent, except as stated in this Privacy Policy.

 

• Service Providers: Access to personal information is granted solely for the performance of their designated functions and they are obligated to protect and secure such information.

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• Freight Forwarding Companies: Information necessary for the transportation and customs clearance of goods is shared, under agreements that protect your privacy, and with your consent.

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• Law Enforcement and User Protection: Disclosure of personal information may be necessary as required by law or to safeguard against fraud and protect the rights of both TrustDi and our customers.

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6. Data Security

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We employ rigorous security measures to ensure the safety of our customers' personal information. These include:

 

• Secure operating environments that are accessible solely to authorized personnel.

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• Compliance with industry standards and regulations to safeguard customer information.

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• Prompt response and thorough investigation in the event of any security breach affecting customer data.

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7. Customer Rights to Personal Information

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Customers retain the right to provide, review, update, and adjust their personal information at any time.

 

8. Contact Information

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For inquiries regarding this policy or our management of personal information, please reach out to us via:

 

• WhatsApp: (+84) 813 704 903

• Email: contact@trustdi.vn

• Address: 391 Cach Mang Thang Tam Street, Thu Dau Mot Ward, Ho Chi Minh City, Vietnam.

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9. Effect

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This Personal Information Security Policy will be periodically updated, typically once a year or in response to changes in legal or business contexts. Any alterations will be directly reflected on the trustdi.vn website without individual email notifications.

 

The latest iteration of our Personal Information Security Policy becomes effective as of January 1, 2024.

 

For further details or clarifications, please refer to the updated version on our website.

 

Thank you for entrusting TrustDi with your personal information.